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Administrative Policies and Procedures


Adjustment Guidelines: Adjustments, refunds and adjustment time frames.

Administrative Referrals: Definitions, guidelines, request process and requirements.

Board and Committees: Membership of Medica’s Boards of Directors, and membership and function of Board committees.

High-Tech Imaging Program: Detailed consultation request process, claims information and resources.

Medical-related Dental Services: Explanation of prior authorization requirements, covered services and exclusions.

Medical Record Requests: Explanation of requirements when Medica requests medical records from a provider.

Notification Requirements: Requirements and exclusions for inpatient services.

Personal Care Assistance (PCA): Administrative and billing requirements for agencies that provide PCA services.

Prior Authorization: Request process, requirements and utilization management, including weight loss surgery.

Special Transportation Driver and Vehicle Services: Definitions and vehicle, personnel and certification requirements

Timely Filing: Submissions, resubmissions, adjustments, exceptions and late claim appeals.

Well Child Check-ups (Child & Teen Check-ups): Exams, evaluation, screenings and immunizations for Medica Choice Care (Medical Assistance and General Assistance Medical Care) and Medica MinnesotaCare members from birth to age 21.



Return to Provider Administrative Manual.